Help & FAQ

No. Each account is strictly personal and tied to a single device. Sharing credentials, selling, gifting, or transferring your account to anyone else is not permitted. Doing so is a direct violation of our Terms of Use and will result in a permanent, irreversible suspension of every account involved.

If you need to switch to a different computer, submit an HWID reset request through the dashboard or contact support.

No. Subscriptions are meant for use on your own personal machine only. Running the software on internet-café terminals, school labs, or any device you don’t personally own is not allowed. Repeated HWID reset requests originating from different hardware profiles may be flagged as account sharing, which can lead to suspension.

We officially support stable, Microsoft-supported releases of Windows 10 and Windows 11. You can check which builds are still receiving updates on Microsoft’s official page.

Windows Insider Preview builds, custom ISOs, and other operating systems (macOS, Linux) are not supported and may not function correctly.

Download access is granted automatically as soon as your payment is confirmed. Processing times depend on the payment method you selected. If you purchased through a reseller, delivery may also depend on their own processing workflow.

We push updates to stay compatible with the latest game patches. After a major game update there may be a brief period of downtime while our team works on a fix. If the resolution takes longer than expected, affected subscribers will receive time compensation.

Current software status is always posted on the forum and our official Discord.

We do not offer free trials. You can purchase a subscription for any of the available durations listed on the pricing page.

Open a ticket from your dashboard under the Tickets tab, or email us at [email protected]. We aim to respond within 24 hours.